1. What does it mean that communication is a loop?
2. The most useful habit to prevent misunderstandings is to:
3. Clarity begins:
4. Which is clearer?
5. When your words clash with your tone or body language, people believe:
6. What is congruence?
7. Active listening means:
8. Which is a barrier to listening?
9. To get a colleague to open up, use:
10. Which question word can feel accusing?
11. Summarising to confirm understanding:
12. Summarising matters most when:
13. Why does speaking up in meetings matter?
14. The best cure for nerves about speaking up is:
15. What most makes a presentation clear?
16. The most common presenting failure is:
17. With a busy senior person you should:
18. The heart of disagreeing without being disagreeable is to:
19. Which is good feedback?
20. You receive feedback that stings. The best response is to:
