Customer Service
Turn customers into loyal fans: in person, by phone and online
Overview
Professional customer service for every industry: understanding customer psychology, service standards, handling complaints and difficult customers, service recovery and measuring satisfaction.
Why this course matters
Customer service appears in more job descriptions than any other skill except communication. Great service professionals are hired across every industry, always.
What you'll learn
Who this course is for
- Job seekers targeting office, admin and front-desk roles
- Working administrators formalising their experience
- Small-business owners running their own operations
Career opportunities
- Customer Service Representative
- Call Centre Agent
- Client Relations Officer
- Service Team Leader pathway
Requirements
- No prerequisites, open to everyone
- Access to a computer or smartphone for practice exercises
Course curriculum
4 sessions · 12 lessons · 14 hours · lessons marked “Free preview” are open to everyone
What excellent service really is.
About the provider
Talent Frontier
Course provider
Talent Frontier courses are built backwards from real job requirements by our curriculum team, working with practitioners in each field. Every course is practical, assessment-backed, and kept up to date so what you learn is what employers actually hire for.
Frequently asked questions
Certificate of completion
Pass the final assessment and earn a verifiable Talent Frontier certificate with a unique serial number, ready for your CV and LinkedIn profile.