1. How many times should you knock and announce before entering a guest room?
2. Which two chemicals must never be mixed?
3. Why is the bathroom sprayed at the start of the cleaning sequence?
4. In what order should a room be cleaned?
5. Why do you vacuum backwards out of the room?
6. What is a mitred corner and where is it used?
7. Which is the most commonly failed bed inspection point?
8. In the bathroom, what order is correct?
9. A guest glass looks unused. What must you do?
10. Which cloth colour is normally reserved for toilets?
11. Why must linen never be shaken?
12. A do not disturb sign is showing. What do you do?
13. Someone asks you to let them into a room, saying it is theirs. You should:
14. You find cash and a passport in a departed room. What is correct?
15. Which maintenance report is actionable?
16. Marking a room clean before it is genuinely finished is serious because:
17. A room is visually perfect but has a stale smell. At inspection it will:
18. Where do room attendants lose most of their time?
19. You will not finish your assigned rooms to standard today. What should you do?
20. How should you lift a heavy linen bag safely?
